ORDERING A DNA TEST, PAYMENT AND REFUND

To order a DNA test on our website, you need to:

1. Choose the type of DNA test. Our specialists are at your disposal: call us or use the contact form.
2. Fill in the required fields in the order payment form:
   • DNA test amount *
   • Contact phone number *
   • Name
   • Email
   • DNA test description

*-required field

3. Make the payment via:

You can pay in cash to the courier or online by bank card

• At our laboratory center in cash or by card.

After receiving the payment, our specialist will contact you to discuss all the details of the DNA test and answer any questions.

Delivery

The following delivery services are available:

• Delivery of self-sampling DNA kits directly to your home – free delivery.
• Delivery of DNA test results to your home – free delivery.

To use the delivery services, please contact us by phone or via the contact form. Specific conditions related to your address will be provided by our specialist.

If you have not received the order (service not provided), contact us at +39 0532 1796 447, by email at info@test-dna.it, via online chat or through the contact form. Our operators will assist you.

Refund

We provide refunds for services not rendered.

To request a refund, you need to:

1. Write to us via the contact form, online chat, or by email at info@test-dna.it, providing the following information:
   • Name of the DNA test *
   • Amount to be refunded *
   • Phone number *
   • Your name *
   • Reason for refund *

*-required field

2. We will receive your request and review it within 5 business days.
3. Funds will be returned to the payment method used at the time of purchase. If the payment was made by bank card, the refund will be credited to the same card.